1- Does Recallify listen in on my conversations?

No, Recallify starts recording only when the user presses Record / Ask.

2- Are my recordings transferred / stored in the cloud?

Recallify sends your (audio/ video/text) content for exceptionally high quality transcription and AI processing in the cloud. Your audio is processed temporarily in the cloud but not saved or stored online. Your audio & video files stay on your device.

3- Are my memories stored securely?

Yes, your transcriptions and related metadata are stored on Recallify’s secure cloud servers with double-layer encryption (client-side and server-side). For more details, check out our Privacy Policy.

4- Can I access my recordings / transcriptions from multiple devices?

Your imported files (text/audio/video) or captured voice recording stay on the original device you used for importing/recording. However, you can access the contents & summaries & AI-generated questions for your content from multiple devices.

5- Can I share my recordings/memories with others?

Absolutely! There’s a “Share” button at the top of every recorded memory. This lets you share an audio file along with the accompanying transcription and metadata (in .txt format) via email, messaging, or any other platform.

6- What happens to the recordings I delete?

Your (audio/video) recordings are stored only on your device. When you delete them, they are gone for good!

7- Do Recallify’s AI Service providers use my data to train their models?

No user data is used to train / improve our AI Service Providers’ models.

8- How can I delete my account?

You can delete your account through the “Delete Account” button in Recallify’s Settings section. Please note, the app will ask you to reauthorise to proceed with account deletion if you have not authorised recently. If you are having difficulty with your account deletion, you can contact us / request account deletion on info@recallify.ai.

9- Does Recallify work offline?

Yes, your recordings and notes are always available offline. Cloud access is only used when you request AI-powered features such as transcription, summary generation, task extraction, or quiz creation.

10- How does Recallify protect my data?

Recallify uses double-layer encryption (client-side and server-side) and complies with GDPR, ICO, Cyber Essentials requirements. No user data is ever used to train AI models. Your recordings and transcriptions remain private and under your control at all times.

11- Does Recallify share my data third parties?

Recallify shares no user data with any third party for any reason.

12- How can I contact support?

You can reach our team anytime at info@recallify.ai.